I wasn’t going to write on this topic originally but for some reason my partner and I started to see this issue more and more often occurring:

Customer Makes It IMPOSSIBLE For Us to Provide Customer Service

While it can be due to many reasons, fact still remains and worst of all – it leaves bad impression on that person even though it wasn’t even our fault. Considering that we pride ourselves in providing great customer service to our clients – we are obviously not happy with situation either.

Let me give an example and a fix, that perhaps will apply to some people reading this post, especially if you have requested a support for a product and never got a reply…