Jul 30 2010
08/03/2010 Update: HostIcan refund issue has been resolved with full refund provided by Mr. Denis Motova. He called me in addition to replying to my last email and leaving comment on this blog and has apologized for the “inter department” screw up. According to him problem was within Billing department and he was away during the last leg of communications I have attempted – hence I got no answer and issue quickly escalated. Because full refund provided I’m crossing out statements within this blog post that no longer hold true and providing update and resolution at the end of time line.
I still don’t think that getting a simple refund should be such a frustrating and time consuming process and has to escalate to the point it did
Original Blog Post Content with Edits and Notes:
HostICan VPS and shared hosting provides seemingly great value and since 2008 I was their happy customer, that is until I became a victim of consumer fraud when I have decided to take advantage of their “No Questions Asked Money Back Guarantee”.
I was actually quite surprised to discover that culture of defrauding the customer is something that appears to be encouraged by the company owner Mr. Denis Motova himself (Mr. Motova called me personally and advised me that he was out of town). This blog post will contain detailed information and personal opinion so you can decide for yourself if you decide to give your money to HostICan or perhaps look elsewhere…
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